In this month’s articles we would like to talk about Regulation 20: Duty of Candour and Regulation 20A: Requirement as to display of performance assessments
Duty of Candour was established as Regulation 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulation 2014 with the intention of ensuring that providers are open and transparent with people who use services and other relevant persons in general in relation to care and treatment. This regulation also sets out specific requirements that providers must follow when things go wrong with care and treatment, including informing people about the incident, providing reasonable support, providing truthful information and an apology when things go wrong. Here at Airthrie we ensure our service users and their family are up to date with any changes in their care and treatment, we do this by contacting directly through phone and emails or through our bimonthly newsletter.
The requirement as to display of performance assessments was established as Regulation 20A of the Health and Social Care Act 2008 (Regulated Activities) Regulation 2014 with the intention of ensuring providers display their ratings in a conspicuous and legible way. This includes displaying ratings in each location delivering a service. Here at Airthrie we ensure our most recent CQC ratings are displayed in both 56 & 58 Airthrie in our Noticeboards at the front of the house.
We are now allowing visitors inside of the home, visits should still be booked by calling the home. We are limiting visits to only 2 people from the same household and only 1 and a half hours to help minimize the number of people in the house at one time. government guidelines should be followed during your visit.
2020 & Thank you
2020 has been a difficult year for everyone so we want to say thank you to all our staff, service users and their family and friends for understanding and supporting us through this year. We would like to say a special thank you to GC’s family for their support over the last 19 years from Airthrie’s Residential care to our transformation to Supported living. Thank you for the extremely kind donation towards Airthrie to help renovate your family members bathroom and to GC’s mum who has baked homemade birthday cakes for every person who has resided at Airthrie homes throughout the last 19 years.
This year we have made many changes to adapt to current circumstances and help improve our service including adjusting to working from home, converting our old offices into sensory rooms and converting our two lounge areas into bedrooms & our kitchens into lounge/kitchen areas.
We want to wish everyone a Happy Holiday and New Year.